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CRM Quality Manager EN

Assist Digital Tirana is looking for

CRM Quality Manager for our Traveling Operations CRM area

About us:
We are a multinational Group present in several countries (Italy, Germany, UK, Croatia, Albania), which operates in the fields of digital technological services and customer care, specialized in the creation of Contact Managements solutions.

Job overview:

The role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.

Terms and conditions:

  • Full time contract
  • Open to traveling and relocation
  • Salary commensurate with the experience and knowledge higher than the reference market 
Main activities:
  • Training implementation (new entries, refresh) and individual coaching
  • Scheduling of refresh activities, tests, product /service trainings
  • Participate in Train the trainer training activities
  • Production, at the set deadlines, of qualitative scoring reports
  • Design of Action Plans aimed at solving qualitative and training gaps
  • Management, updating and maintenance of the archive of training and support materials
  • Analysis of the procedures in place, proposing, where necessary, qualitative improvements of operational processes
  • Monitoring and verification of the quality of the service provided
Qualifications and skills:
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills
  • Excellent organizational and leadership skills
  • Excellent/native knowledge of Italian language (C1 written and spoken)
  • Excellent knowledge of English language (B2 written and spoken)
  • Proven experience in similar job positions
  • Proficient in MS Office (word, excel)
Send your application until 21st of October 2019.

Assist Digital in 2017 obtained the certification as Great Place to Work in Italy. #thinkdigitalthinkassist

Business unit
Contact Center Services
Albania; Albania/Tirana

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